At Volk Clothing Sales, we understand that discerning gentlemen demand not only exceptional quality in their wardrobe but also seamless service in every transaction. Our shipping and returns policies reflect the same commitment to excellence that defines our curated collections of premium menswear and accessories.

Shipping Information

We take great care in preparing your order for shipment:

  • Order Processing: 1-2 business days
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
    • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after dispatch)

Please Note: Delivery times are estimates and may vary based on destination. We currently ship worldwide, excluding some Asian regions and remote areas.

Returns & Exchanges

Should any item not meet your exacting standards, we offer a straightforward return process:

Our Return Privileges

  • 15-day return window from delivery date
  • Items must be in original, unworn condition with all tags attached
  • Original packaging and proof of purchase required
  • Return shipping costs are the customer’s responsibility unless item is faulty

Non-Returnable Items

For hygiene and quality assurance, we cannot accept returns on:

  • Eyewear
  • Jewelry (including necklaces and brooches)
  • Belts
  • Cufflinks
  • Hi-Tech Accessories

All sales of these items are final unless received in faulty condition.

Return Process

  1. Initiate Your Return: Email our style concierge at [email protected] within 15 days of delivery with your order number and return request
  2. Receive Authorization: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions
  3. Package Securely: Include original packaging, all tags, and a copy of your invoice
  4. Ship Your Return: Send via tracked mail to:
    Volk Clothing Sales Returns
    4900 College Street
    Atlanta, US 30020

Exchange Process

For exchanges, follow the return process above and specify your desired replacement item in your initial email. We’ll process your exchange once we receive the original item.

Refund Timeline & Methods

Upon receipt and inspection of your return (typically within 3-5 business days):

  • Refunds issued to original payment method
  • Credit card refunds process within 5-7 business days
  • PayPal refunds process within 24-48 hours
  • Shipping fees are non-refundable unless return is due to our error

Damaged or Faulty Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We will arrange for expedited replacement at no additional cost.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Volk Clothing Sales Team,

I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for return: [Product Name(s)]
  • Reason for return: [Size/Quality/Other]
  • Desired exchange item: [If applicable]

Please advise next steps at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Email Address]

For further assistance, our style concierge team remains at your service via email. We appreciate your trust in Volk Clothing Sales and are committed to ensuring your complete satisfaction with our premium offerings.